TERMS AND CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE
The purchase of all products presented on Italgold.it website. It is strictly reserved to trade operators.
The following conditions will apply to all purchases made on the Italgold.it website and it is specifically requested that the customer reads and approves all terms and conditions before the purchase is concluded under penalty of nullity. ITALGOLD reserves the right to change these conditions at any time without notice.
DESCRIPTIONS AND IMAGES
All product descriptions published in the online catalog are as accurate and up to date as possible. The images of each product are accurate to the extent possible; however, the same may differ compared to the purchased product, for example in color, shape and size.
For better exposure of the product offered, some pictures are enlarged from the original and therefore not in scale 1:1. All weights, measurements and carats are approximate.
All gold products are manufactured with 18k gold.
he total value of items bought on Italgold.it web site can not exceed € 20,000.00. For purchases worth more than € 20,000.00, you can contact the ITALGOLD offices in order to arrange dedicated payment and shipping.
We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place based on these terms and conditions.
In case the customer requires a different shipping address than the address of residence provided during registration and in any other case where it would become necessary, ITALGOLD reserves the right to make the actual acceptance after the verification of residence and/or personal data of customer, in some cases requiring by fax or email the transmission of a copy of appropriate documentation (Identity Card, Credit Card, etc.).
In the case of orders referring to products not available in stock, ITALGOLD reserves the right to ask the customer for the payment of a reasonable deposit to guarantee the withdrawal of the order. The amount of such deposit will be from time to time agreed on with the customer, it is not interest bearing and is non-refundable except in the case of a serious breach by the seller.
The goods delivered remain the property of ITALGOLD until the full price including VAT (if applicable) and any additional expenses is paid in full.
ITALGOLD agrees to send the ordered items available in stock in the shortest time possible after order confirmation. Items not immediately available in stock are sent as quickly as possible not exceeding 30 working days after order confirmation.
The customer will be quickly informed of the shipping of the orders processed through email containing the tracking number of the shipment when available.
SHIPPING AND INSURANCE
ITALGOLD delivers EX-WORKS. Shipping fees are carriage forward, they will be calculated on the basis of weight and value of purchased articles and they will be regularly invoiced to customer.
For reasons related to the particular nature of the products it deals with, ITALGOLD does not ship to countries where necessary security conditions are not guaranteed for the transit and delivery of valuable goods. Customers who reside in countries where it is not allowed to ship cannot proceed with the completion of an order on the site. Nonetheless such customers can contact our offices (via email, phone or skype) in order to agree a different delivery method.
All shippings are made by courier insured and specialized in armored services.
As soon as the shipping has begun, ITALGOLD provides the customer with the number of the courier vehicle in order to track the status of the shipment.
To collect the package a signature by an adult is required. The delivery address is specified by the customer during the registration process or the completion of the order.
Deliveries will not be shipped to PO boxes, mail boxes or similar types of destinations.
ITALGOLD accepts payments through the following methods:
Merchandise will be sent only after the payment will be received and checked. Paypal
A percentage supplement will be add to the final price
RETURNS AND RIGHTS OF WITHDRAWAL
The customer has the right to withdraw from the contract without penalty within 10 (ten) days from the receiving of any product sold through our website, nonetheless we don't accept returns in case of orders for products not available in stock.
The right of withdrawal is submitted to the following conditions: the products can not show marks of wear, scratches, gouges or even small scuffs.
Procedures for exercising the right of withdrawal.
To proceed with the return of goods purchased and subject to withdrawal, the customer must notify within 10 days of receiving the intention to cancel the purchase and the reason of the request. Such notice may be sent by email to firstname.lastname@example.org
ITALGOLD will then authorize the return shipping without authorizing a complete acceptance of the return, which may or may not be granted after examination and a compliance check of the items returned.
The goods subject to any return needs to be carefully placed in the security envelop received together with the items or into a padded envelope of adequate size and consistency, sealed at the opening points.
The shipping and courier must be agreed with and approved by ITALGOLD srl via email.
ITALGOLD will open the returned packages under video-camera and will accept with reserve packages of returned goods that are damaged or with signs of tampering.
TALGOLD will re-credit the amounts of money paid by the customer within 30 working days from the receiving of the returned item via wire transfer (customer will indicate his bank account when notifying the intention to cancel the purchase).
Words like jewel, ring, gold, diamonds and/or similar words must never be used on the envelope or on any accompanying documentation that can be traced back to the contents.
The insurance cost and the shipping expenses for the returned item are the complete responsibility of the customer.
From the time the return item is sent to the time the item is received by ITALGOLD, the customer is solely responsible for any loss or theft of the item itself.
After the rebated is issued, it will be paid in Euros. In the case that the original purchase was made in another currency, the actual exchange rate used will be from the day the charge-back is issued in reference to the price in Euros of the asset returned.
NAME OF THE COMPANY AND HEADQUARTERS
Circ. Ovest - CO.IN.OR Lotto 14B a
15048 Valenza (AL) - Italy
PRICES, VAT AND INVOICING
The prices of the jewelry sales are in Euros. However, to facilitate the use of the site by customers located in certain geographic areas, prices are also offered in U.S. dollars and those users whose browser settings are compatible with those foreign currencies. In this case the exchange rate used is as up to date as possible and is intended purely for informational purposes with the understanding that the purchase price will remain in Euros.
Prices shown do not include value added tax (VAT) and all articles purchased are shipped ex-works.
Sales with a final destination outside the Italian territory are performed without any charge of VAT or other taxes. Customer agrees to be responsible in full for any customs fees, value added taxes, duties or charges of any nature due and required in the country of destination, even in relation to any returns.
For each shipment ITALGOLD will include a regular invoice and a delivery slip valid as proof of purchase and ownership also for the statutory warranty and for the exercise of the right of withdrawal.
In the case of orders for products not in stock, requiring payment of the balance not simultaneous to the order, ITALGOLD reserves the right to ask the customer for the payment of a reasonable deposit to guarantee the withdrawal of the order. The amount of such deposit will be from time to time agreed on with the customer and it is not interest bearing.
The prices published on the website for each product are current and as accurate as possible and include both the cost of manufacturing that the raw material cost (the price of gold is updated in real time and is related to 18k gold). However, in the case that after the order, ITALGOLD would detect errors in the published prices, the seller reserves the right to cancel any order or to inform the customer of the correct and updated price without causing any obligation to either party.